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A Message from Southeastern - Franchise Change

By Staplehurst Parish Council Staplehurst Parish Council

Thursday, 7 October 2021


Staplehurst Parish Council Contributor


As you will have seen in the news, the Department for Transport (DfT) announced that the Southeastern franchise will transfer to a new Owning Group, DfT Operator of Last Resort Holdings Limited (DOHL) on 17 October, after which time it will be operated by DOHL's subsidiary, SE Trains Limited.

From 17 October, this will mean that Robin Gisby will become Chair of SE Trains Limited - a position he also holds with other train operators, LNER and Northern Trains Limited.

We remain 100% committed to best possible passenger experience

I know there will be many questions from all of our stakeholders over what this means for the future of rail services in your local area. I can reassure you that we remain 100% committed to delivering the best possible passenger experience, every day.

We will continue to be known as 'Southeastern' across our stations and trains. There will be no changes in our day-to-day services, our timetables, or our customer services, as a result of the transfer.

Travel will not change during transition

We want to reassure you that the way you travel with us will not change from 17 October. All tickets, railcards and Key cards for travel on Southeastern trains will still be valid for the dates shown will remain valid after 17 October (if applicable). This also includes all season tickets and pre-purchased tickets, including if part of your journey is with another rail company.

As more information becomes available, it is our commitment is to share this with you as soon as we can.

Please see our FAQ on our website

For the latest information and FAQ please click here.

Inclusion of any website link does not imply endorsement or approval by Staplehurst Parish Council of the linked website, its operator or its content nor is Staplehurst Parish Council responsible for the content of any website or web page outside of the Staplehurst Parish Council Website.

Contact Information

Staplehurst Parish Council

  • 01580 891761

Find Staplehurst Parish Council

Parish Office, Village Centre, High Street, Staplehurst, Tonbridge, Kent, TN12 0BJ